Last updated: August 2026 Next review: August 2027 / as emerging governance dictates
This Software Licence Agreement (“Agreement”) sets out the terms under which OpenGenius Limited (“OpenGenius”, “we”, “us” or “our”) provides access to Ayoa.
Ayoa is a Software as a Service (SaaS) digital productivity platform designed, developed and operated by OpenGenius Limited.
This Agreement applies when you access, use or subscribe to Ayoa.
By creating an account, accepting an invitation to use Ayoa, purchasing a subscription or accessing the service, you agree to this Agreement.
If you do not agree with these terms, you must not use Ayoa.
OpenGenius Limited is registered in England and Wales under company number 05653541.
Registered office:
Tec Marina Terra Nova Way Penarth Wales CF64 1SA
Contact: support@ayoa.com
Ayoa is licensed, not sold.
Subject to this Agreement and your applicable subscription plan, we grant you a limited, non-exclusive, non-transferable right to access and use Ayoa during the period your subscription remains active.
You may use Ayoa for:
provided that your use complies with:
You do not obtain ownership rights in Ayoa.
OpenGenius and its licensors retain all rights, title and interest in:
Ayoa is a browser-based service designed to work with modern web browsers.
Supported browsers may include:
Mobile applications may also be available for compatible iOS and Android devices.
You are responsible for ensuring that your devices, operating systems, browsers and internet connections are suitable for accessing Ayoa.
We may update supported environments over time as technology changes.
Subject to your subscription type, you may:
Use Ayoa for your own personal use through your registered account.
Use Ayoa:
You may receive:
Updates may be provided automatically where required for security, reliability or service operation.
You must not:
You must not:
You must not use Ayoa:
Ayoa may be available through different subscription options, including:
Features, limits, pricing and availability may vary depending on the subscription selected.
Your subscription details will be confirmed at the point of purchase or through your applicable agreement.
We may provide a free version of Ayoa from time to time.
The Free Plan allows users to explore and use selected Ayoa functionality subject to applicable limits.
Free Plan availability is not guaranteed and we may:
Where reasonably possible, we will provide notice of significant changes.
The Free Plan is intended for personal, non-commercial use unless otherwise agreed.
Business or organisational use requires an appropriate paid subscription or commercial agreement.
We may restrict access where the Free Plan is used in breach of this Agreement, our Terms and Conditions or our Acceptable Use Policy.
Paid subscriptions may be available on a monthly, annual or other agreed basis.
Unless otherwise stated:
You are responsible for maintaining accurate payment information.
Subscription pricing may change from time to time. Where changes affect an existing subscription, we will provide reasonable notice and explain available options.
Where Ayoa is offered as a lifetime access product, “lifetime” refers to the operational lifetime of the Ayoa product and not the lifetime of an individual user.
If Ayoa is discontinued, replaced or becomes commercially unavailable, OpenGenius may end lifetime access.
Where reasonably possible, we will provide notice and consider appropriate alternatives.
Fees for paid subscriptions are payable in advance unless otherwise agreed in writing.
Unless stated otherwise:
If you are located outside the UK, additional taxes, duties or charges may apply depending on local laws.
Where applicable, business customers are responsible for providing any required tax information, including VAT registration details.
If we are unable to collect payment:
We may charge reasonable costs incurred as a result of failed payments where permitted by law.
You remain responsible for any outstanding fees owed for your subscription.
Refund rights depend on whether you are a consumer or business customer and the applicable subscription terms.
Nothing in this Agreement affects any statutory consumer rights that cannot be excluded.
Where refunds are available, they will normally be processed to the original payment method.
Refund requests should be submitted to: support@ayoa.com
We will review refund requests fairly and in accordance with applicable laws and contractual commitments.
Ayoa includes optional AI-enabled functionality designed to support productivity, including:
Some AI functionality relies on third-party technology providers, including OpenAI and Deepgram.
AI features are designed to assist users and should not replace human judgement, professional expertise or appropriate review.
You are responsible for:
AI-generated outputs may:
AI-enabled functionality may depend on third-party providers and may be affected by:
The availability of AI features does not determine the availability of core Ayoa functionality.
We may modify, restrict or discontinue individual AI-enabled features where necessary due to:
Where reasonably practicable, we will provide notice of significant changes.
To ensure Ayoa remains reliable and available for all users, usage must remain within reasonable and fair limits.
This may include limits relating to:
Excessive, abusive or automated use may result in:
AI usage limits may apply based on:
You must not use AI features through automated methods intended to bypass usage controls.
Ayoa is designed to support productive collaboration and information management.
Creating unusually large numbers of boards, extremely large files or excessive volumes of content may affect service performance.
We may take reasonable steps to protect service reliability for all users.
Individual accounts are intended for use by the registered account holder.
Sharing account credentials may compromise security and may result in restriction or suspension of access.
OpenGenius takes reasonable and appropriate measures to protect Ayoa and customer information against unauthorised access, loss, misuse or disclosure.
Our security measures include:
OpenGenius maintains an information security management system aligned with ISO/IEC 27001:2022.
We follow recognised cybersecurity practices and consider relevant guidance from appropriate cybersecurity authorities.
Some Ayoa functionality may rely on trusted third-party service providers, including AI providers.
Where third-party processing occurs, it is managed through appropriate contractual and security arrangements.
Further information about:
is available in our Privacy Policy.
Ayoa is used by individuals, educators and educational organisations to support learning, planning and productivity.
Educational users remain responsible for ensuring that use of Ayoa complies with:
Where AI features are used in educational contexts, users should:
Users remain responsible for how AI-assisted content is incorporated into academic work.
Where Ayoa is used through a team subscription, the subscription holder or administrator manages organisational access.
Administrators may:
Administrators may have access to content within organisational accounts where permitted by account settings and permissions.
Ownership of content created using Ayoa remains with the individual or organisation that owns the relevant rights.
OpenGenius does not transfer ownership of user-created content to administrators.
Organisations are responsible for establishing appropriate policies regarding:
By accepting a team invitation, users acknowledge that administrators may manage access and permissions within the organisational account.
We aim to provide a reliable and secure Ayoa service and provide support to users experiencing issues with the platform.
The service levels and support commitments below apply generally to Ayoa users.
Additional service commitments may be agreed separately with enterprise, education, public sector or other customers through written agreements.
Core Ayoa functionality is designed to remain available even where individual features, including AI-enabled features, are unavailable.
We cannot guarantee uninterrupted availability at all times, but we work to minimise service disruption and maintain reliable access to Ayoa.
We achieve consistently high levels of service availability through our own operational processes and collaboration with our cloud infrastructure providers.
Service availability may be affected by circumstances outside our reasonable control, including:
Application updates and maintenance activities are delivered outside core operational hours where reasonably practicable to minimise disruption.
We aim to provide first responses to support requests within:
72 hours / 3 business days
Support hours are:
9:00am – 4:00pm Monday to Friday, excluding public holidays.
Resolution times vary depending on the complexity of the issue.
We aim to resolve standard support issues within:
7 working days
Where resolution requires additional investigation, software development, supplier support or other technical work, we will provide updates and revised timescales where appropriate.
Where reasonably practicable, we will provide notice of planned maintenance or service interruptions.
For planned downtime:
Emergency maintenance may take place without prior notice where required to protect:
For unexpected interruptions, we will communicate updates as soon as reasonably practicable through available channels, including:
We may provide maintenance releases, including:
Where updates are required for security or service reliability, you should install or accept them as soon as reasonably practicable.
We may introduce new versions of Ayoa that include significant changes, improvements or additional functionality.
We may also modify, replace or remove features where necessary due to:
Where reasonably practicable, we will provide notice of significant changes.
Mobile users may need to update the Ayoa application to access new functionality.
OpenGenius maintains processes to identify, assess, contain, investigate and respond to security incidents affecting Ayoa.
If a security incident occurs, we will take appropriate action based on the nature, severity and potential impact of the incident.
Our incident response approach includes:
We aim to complete an initial cybersecurity assessment within:
This assessment helps us determine:
Where we determine that a security incident has affected customer data or materially impacts customer use of Ayoa, we aim to notify affected customers within:
48 hours of confirmation of the impact, where reasonably practicable.
Notifications may include available information regarding:
Where legally required, we will notify relevant regulators within applicable statutory timescales.
For personal data breaches, notification decisions will be made in accordance with applicable data protection legislation and our Privacy Policy.
We will:
We continually monitor the threat landscape and review our security controls to improve resilience and reduce the likelihood and impact of future incidents.
Further information about our security practices is available in our Privacy Policy and security documentation.
OpenGenius and its licensors own all rights, title and interest in Ayoa, including:
Your use of Ayoa does not transfer ownership of these rights.
You retain ownership of content and data that you create or upload using Ayoa.
You grant OpenGenius the permissions necessary to provide the service, including:
We will only process your content as necessary to operate Ayoa, provide requested features, meet legal obligations or as otherwise described in our Privacy Policy.
Nothing in this Agreement limits any liability that cannot legally be excluded.
If you use Ayoa for business purposes, you acknowledge that:
We are not responsible for:
Our maximum liability to business customers arising from this Agreement is limited to the licence fees paid by you during the applicable period, except where liability cannot be limited under English law.
If you use Ayoa for personal use, we are responsible for foreseeable loss or damage caused by our breach of this Agreement or failure to use reasonable care and skill.
This does not affect your statutory consumer rights.
AI-generated content is provided as assistance only.
You remain responsible for reviewing AI outputs before relying upon them.
We are not responsible for decisions made solely based on AI-generated outputs.
You may stop using Ayoa at any time.
Cancellation of paid subscriptions will take effect in accordance with your subscription terms and our Terms and Conditions.
We may suspend or terminate access where necessary, including where:
Where appropriate, we will provide notice and an opportunity to remedy a breach before termination.
Following termination:
You agree that we may communicate with you regarding:
Communications may be sent through:
We are not responsible for failure or delay caused by events outside our reasonable control.
This may include:
Where such events occur, we will take reasonable steps to minimise disruption.
We may transfer our rights and obligations under this Agreement to another organisation, provided this does not materially affect your rights.
You may not transfer your rights under this Agreement without our written permission.
If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue to apply.
If we do not enforce a provision of this Agreement on one occasion, this does not prevent us enforcing it in future.
For business customers, this Agreement together with any applicable Terms and Conditions, Privacy Policy, Acceptable Use Policy and written commercial agreements forms the agreement between the parties.
Where a separate signed agreement exists between OpenGenius and a customer, that agreement will take precedence where stated.
This Agreement is governed by the laws of England and Wales.
Courts in England and Wales will have jurisdiction, except that consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts where permitted.
Nothing in this Agreement affects mandatory consumer rights.
This Agreement and any disputes arising from it are governed by English law. The courts of England and Wales have exclusive jurisdiction.
We process personal information in accordance with our Privacy Policy.
For information about:
please refer to our Privacy Policy.